How do I reference check a restaurant job candidate?
Who to call and when
Ask the candidate for two or three references, with at least one recent manager. Check references after you have made a conditional offer or after a strong interview, since it takes time and you want the focus on serious candidates. Confirm the employment dates and job title first.
Keep a standard list of questions and ask every reference the same ones. Take short notes during the call so you can compare answers later.
- Confirm dates and job title first
- Ask about reliability and attendance
- Ask how the person handled guests and teammates
- Ask whether they would rehire the person
Stay within legal limits
Focus your questions on job performance. Avoid asking about age, family status, health, religion or other personal topics. Many employers only confirm dates and title because of the risk of saying the wrong thing, which is a reasonable choice.
Let the candidate know you will check references, and get their permission before contacting a current employer. Use the information together with the interview and any skills test, not on its own.
Common mistakes
- Calling a friend of the candidate instead of an actual former manager.
- Asking personal questions that could lead to discrimination claims.
- Making a decision on one negative comment without looking for patterns.
