How do you train a host or hostess?
Start with the Basics
Begin training with a tour of the restaurant: show them the floor plan, table numbers, server sections, and where to find menus, waitlists, and reservation books. Explain your greeting standard—whether it's 'Welcome to [Restaurant]' or a more casual hello. Teach them how to use the reservation or seating system, whether it's OpenTable, Yelp Reservations, or a paper chart.
Also cover phone etiquette, how to take reservations, and how to handle walk-ins. Give them a written checklist or cheat sheet they can refer to during their first shifts.
- Tour the floor plan and table numbers
- Explain greeting and phone standards
- Teach the reservation and waitlist system
- Review dress code and punctuality
Shadowing and Supervised Practice
Have the new host shadow an experienced host for at least one shift. They should watch how the host greets guests, manages the waitlist, and communicates with servers. Then, let them try under supervision. Start with simple tasks like greeting and seating, then add phone calls and reservation management.
During supervised practice, give feedback in the moment. Praise what they do well and gently correct mistakes. Avoid overwhelming them with too much information at once.
Gradual Independence and Check-Ins
After a few shifts, let the host work more independently, but check in every 30–60 minutes. Ask if they have questions or need help. Gradually increase their responsibilities, such as handling large parties or managing the waitlist during a rush.
Schedule a follow-up training session after their first week to review progress and address any issues. A good training period for a host is typically 3–5 shifts, depending on the restaurant's volume.
Common mistakes
- Throwing a new host onto the floor alone on their first shift without any shadowing.
- Focusing only on the seating system and ignoring soft skills like greeting and managing guest wait times.
- Failing to check in regularly, which leaves new hosts feeling unsupported and prone to errors.
